Shipping & Delivery
Australia
Free Express Delivery on orders over $120 AUD
• Delivery within 3–5 working days from dispatch (4–7 working days for regional areas)
• Shipping fees for orders under $120 AUD are calculated at checkout based on order value, destination, and delivery conditions
United States
Free Express Delivery on US orders over $120 USD
Delivery within 4-6 working days from dispatch (5-7 working days for regional areas)
• Shipping fees for orders under $120 USD are calculated at checkout based on order value, destination, and delivery conditions
Duties & Taxes on US orders are included in our prices. There will be no additional charges at checkout or upon delivery.
Europe & United Kingdom
Free Shipping on orders over 120€ / 120 £
• Delivery within 3-7 working days from dispatch (5-8 working days for regional areas)
• Duties & Taxes are included in our prices. There will be no additional charges at checkout or upon delivery.
• Shipping fees for orders under 120€ / 120£ are calculated at checkout based on order value, destination, and delivery conditions
Japan
Free Shipping on orders over
¥ 24,000
• Delivery within 3-7 working days from dispatch (5-8 working days for regional areas)
• Duties & Taxes are not included in our prices. Customs fees may apply.
• Shipping fees for orders under ¥ 24,000 are calculated at checkout based on order value, destination, and delivery conditions
SHIPPING POLICY:
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Customs and Duties Responsibility:
- We cannot assume responsibility for any fees or taxes associated with customs and duties. Customers are encouraged to acquaint themselves with these charges at their discretion.
- We cannot assume responsibility for any fees or taxes associated with customs and duties. Customers are encouraged to acquaint themselves with these charges at their discretion.
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Product Safety and Security:
- We do not accept liability for products that are lost, stolen, or damaged during transit.
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Delivery times are estimates by DHL and ARDE does not warrant products will be delivered within the estimated delivery time and disclaims any liability for any inconvenience due to late delivery.
- We do not accept liability for products that are lost, stolen, or damaged during transit.
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Unclaimed International Orders:
- International orders left unclaimed will be returned to our facility, and customers will be responsible for the costs associated with re-delivery.
- International orders left unclaimed will be returned to our facility, and customers will be responsible for the costs associated with re-delivery.
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Parcel Delivery Protocol:
- Please note that we are unable to leave parcels unattended. In the event that no one is available to receive the package, it will be held for your collection at the nearest local post office.
- Please note that we are unable to leave parcels unattended. In the event that no one is available to receive the package, it will be held for your collection at the nearest local post office.
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Address Verification Prior to Shipment:
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Once an order has been dispatched, we are unable to reorder. Therefore, it is crucial to thoroughly review and confirm the accuracy of the provided shipping address before finalising your order.
- Customers are responsible for ensuring that all shipping details are correct at the time of purchase. We are not liable for delivery issues, delays, or losses resulting from incorrect or incomplete address information provided at checkout.
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Once an order has been dispatched, we are unable to reorder. Therefore, it is crucial to thoroughly review and confirm the accuracy of the provided shipping address before finalising your order.
Taxes & Duties
Import duties, taxes, VAT, and customs fees may apply depending on your country and local regulations. These charges are not included in our prices and are the responsibility of the customer unless otherwise stated at checkout.
Customs procedures and clearance times are determined by local authorities and may occasionally cause delivery delays beyond our control.
If customs or the carrier requests additional charges, please contact us before refusing the shipment. Refused shipments may incur return shipping, customs, and handling fees, which may be deducted from any eligible refund.