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Shipping & Delivery

Orders are processed and sent in 1-4 business days (Express Shipping), or 3-7 business days (Standard Shipping) with Australia Post.

Orders in Bali and Indonesia will be sent via Gojek or local courier. 

Please familiarise yourself with our Shipping policy and timings before placing your order with us:

SHIPPING POLICY:

  1. Customs and Duties Responsibility:

    • We cannot assume responsibility for any fees or taxes associated with customs and duties. Customers are encouraged to acquaint themselves with these charges at their discretion.

  2. Product Safety and Security:

    • We do not accept liability for products that are lost, stolen, or damaged during transit.

  3. Unclaimed International Orders:

    • International orders left unclaimed will be returned to our facility, and customers will be responsible for the costs associated with re-delivery.

  4. Parcel Delivery Protocol:

    • Please note that we are unable to leave parcels unattended. In the event that no one is available to receive the package, it will be held for your collection at the nearest local post office.

  5. Address Verification Prior to Shipment:

    • Once an order has been dispatched, we are unable to reorder. Therefore, it is crucial to thoroughly review and confirm the accuracy of the provided shipping address before finalizing your order.

 

TIMINGS:

 

PROCESSING SHIPPING PRICE  FREE SHIPPING
Australia (Express) 1 to 4 days (from Monday to Friday) 1-3 business days with Aus Post 12 AUD 200 AUD
Australia (Standard) 1 to 4 days (from Monday to Friday) 3-7 business days with Aus Post 9 AUD 200 AUD
New Zealand 1 to 4 days (from Monday to Friday) 2-4 business days with DHL Express 16 AUD 230 AUD
Bali Same day to 2 days (from Monday to Friday) 1 days FREE
Indonesia (except Bali) 1 to 4 days (from Monday to Friday) 3-7 business days with local courier FREE

 

IMPORTANT! Taxes & Customs Responsibility:

  • We do not assume responsibility for any duty, import, tax, or customs charges that may be incurred by you.
  • To ensure clarity regarding any potential fees and taxes, we recommend reaching out to your local customs office. Please be aware that customs charges and clearance procedures may result in delays beyond the initial delivery estimates.
  • It's important to note that if you choose to refuse delivery of your package, you will be held responsible for all associated charges, including shipping fees and customs fees.