Orders are processed in 1-4 business days from our office in Bali.
All internationals orders are shipped with DHL Express, orders in Bali and Indonesia will be sent via Gojek or local courier.
Please familiarise yourself with our Shipping policy and timings before placing your order with us:
Customs and Duties Responsibility:
- We cannot assume responsibility for any fees or taxes associated with customs and duties. Customers are encouraged to acquaint themselves with these charges at their discretion.
Product Safety and Security:
- We do not accept liability for products that are lost, stolen, or damaged during transit.
Unclaimed International Orders:
- International orders left unclaimed will be returned to our facility, and customers will be responsible for the costs associated with re-delivery.
Parcel Delivery Protocol:
- Please note that we are unable to leave parcels unattended. In the event that no one is available to receive the package, it will be held for your collection at the nearest local post office.
Address Verification Prior to Shipment:
- Once an order has been dispatched, we are unable to reorder. Therefore, it is crucial to thoroughly review and confirm the accuracy of the provided shipping address before finalizing your order.
|Bali||Same day to 2 days (from Monday to Friday)||1 days||FREE|
|Indonesia (except Bali)||1 to 4 days (from Monday to Friday)||3-7 business days with local courier||FREE|
|US & Canada||1 to 4 days (from Monday to Friday)||3-7 business days with DHL Express||15 USD||140 USD|
|Australia & New Zealand||1 to 4 days (from Monday to Friday)||3-7 business days with DHL Express||10 USD||140 USD|
|Rest of the world||1 to 4 days (from Monday to Friday)||3-7 business days with DHL Express||16 USD||140 USD|
IMPORTANT! Taxes & Customs Responsibility:
- We do not assume responsibility for any duty, import, tax, or customs charges that may be incurred by you.
- To ensure clarity regarding any potential fees and taxes, we recommend reaching out to your local customs office. Please be aware that customs charges and clearance procedures may result in delays beyond the initial delivery estimates.
- It's important to note that if you choose to refuse delivery of your package, you will be held responsible for all associated charges, including shipping fees and customs fees.