Shipping & Returns
Australia
Free Express Delivery on orders over $120 AUD
• Delivery within 3–5 working days from dispatch (4–7 working days for regional areas)
• Shipping fees for orders under $120 AUD are calculated at checkout based on order value, destination, and delivery conditions
United States
Free Express Delivery on US orders over $120 USD
Delivery within 4-6 working days from dispatch (5-7 working days for regional areas)
• Duties & Taxes are included in our prices. There will be no additional charges at checkout or upon delivery.
• Shipping fees for orders under $120 USD are calculated at checkout based on order value, destination, and delivery conditions
Europe & United Kingdom
Free Shipping on orders over 120€ / 120 £
• Delivery within 3-7 working days from dispatch (5-8 working days for regional areas)
• Duties & Taxes are included in our prices. There will be no additional charges at checkout or upon delivery.
• Shipping fees for orders under 120€ / 120£ are calculated at checkout based on order value, destination, and delivery conditions
Japan
Free Shipping on orders over
¥ 24,000
• Delivery within 3-7 working days from dispatch (5-8 working days for regional areas)
• Duties & Taxes are not included in our prices. Customs fees may apply.
• Shipping fees for orders under ¥ 24,000 are calculated at checkout based on order value, destination, and delivery conditions
More about our shipping policy
RETURN POLICY:
We accept returns of our bags in their original and unused condition. Return requests must be submitted through your account profile within 14 days from the delivery date, and received by us within 30 days from the original delivery date.
Please note that original shipping fees are non-refundable. If your order qualified for free shipping, the shipping cost we covered will be deducted from your refund (unless the return is the result of an error on our part or a manufacturing fault).
*Orders with paid shipping are not affected.
Please note that minor variations in fabric, colour, measurements, shape and crochet tension are inherent characteristics of handmade products and are not considered faults. As our bags are individually hand-crocheted, they may naturally relax, settle and stretch slightly with use. This is a normal characteristic of the crochet construction and contributes to the bag's intended shape and drape over time.
More about our return policy